Our commitment to you
What information is collected and how do we use it?
Types of Information Collected
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.
We may collect the following types of information (which may or may not be personal information):
Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your name, email address, information in relation to creating an account and participating in the XP-Pen Forum or other XP-Pen platforms, email address you insert into your contacts or to send a message, feedback, and any other information you provide us.
Information specific to you that may be assigned by us: we may collect and use information.
Location information (only for specific services/functionalities): various types of information on your location. For example, country code, city code, mobile network code, cell identity, longitude and latitude information, language settings.
Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, temporary message history, standard system logs.
Other information: environmental characteristics value (ECV) (i.e. value generated from XP-Pen Account ID, phone device ID, connected wi-fi ID and location value)
How the personal information is used & How the personal information is used under GDPR.
We may use your personal information for the following purposes:
Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites
Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
Conducting marketing related activities, such as providing marketing and promotional materials and updates. For more information on marketing and promotional activities, please refer to the Direct Marketing section below.
Allowing you to post comments in public forums.
Conducting promotional activities, such as sweepstakes and Facebook events.
Analysing and developing statistical information on use of our products and services to better improve our products and services.
Storing and maintaining information about you for our business operations or legal obligations
Here are more details on how we use your information (which may include personal information)
Setting up your XP-Pen Account. Personal information collected when creating a XP-Pen Account on our web sites or through our mobile devices is used for creating the personal XP-Pen Account and profile page for the user.
Allowing you to participate in XP-Pen Forum. Personal information in relation to the XP-Pen Forum or other XP-Pen Internet platforms may be used for profile page display, interaction with other users, participating in the forum.
Collecting user feedback. The feedback you choose to provide is valuable in helping XP-Pen make improvements to our services. In order to follow up on the feedback you have chosen to provide, XP-Pen may correspond with you using the personal information that you have provided and keep records.
Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
We may use your name, and email address, XP-Pen Account ID to provide marketing materials to you relating to goods and services of XP-Pen companies and our business partners which offer network, mobile applications and cloud products and services. To provide better user experience, we may recommend above-mentioned products, services and activities based on information about your website browsing history, birthday, age, gender, and location. We will only to use your personal data after we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.
Cookies and Other Technologies (only when browsing www.xppen.com)
What information is collected and how do we use them? Technologies such as cookies, tags, and scripts are used by XP-Pen and our Third Party Service Providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Log Files: As true of most websites, we gather certain information and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.
Advertising: We partner with our Third Party Service Providers to either display advertising on our website or to manage our advertising on other sites. Our Third Party Service Provider may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.
Who do we share your information with?
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.
Disclosure may be made to Third Party Service Providers and affiliated companies listed in this section below. In each case described in this section, you can be assured that XP-Pen will only share your personal information in accordance with your consent. You should know that when XP-Pen shares your personal information with a Third Party Service Provider under any circumstance described in this section, XP-Pen will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. XP-Pen will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.
Sharing with our Group and Third Party Service Providers
From time to time, in order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to other XP-Pen affiliated companies (in communications, social media, technology or cloud businesses), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centres, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of XP-Pen, [related corporations, and/or other third parties] (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal information on XP-Pen’s behalf or for one or more of the purposes listed above.
Sharing with Others
XP-Pen may disclose your personal information without further consent when required under applicable law.
Information Not Requiring Consent
We may share anonymised information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, we may share them trends about the general use of our services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
For the avoidance of doubt, XP-Pen may collect, use or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws, such as to comply with a subpoena, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
XP-Pen’s Security Measures
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect on XP-Pen websites. We will use all reasonable efforts to safeguard your personal information.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
What you can do!
You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a XP-Pen Account user on XP-Pen websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.
XP-Pen cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
Your assistance will help us protect the privacy of your personal information.
Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information and retention is no longer necessary for legal, resolve disputes, enforce our agreements or other business purposes.
Accessing other Features on your Device
You have control over your information!
XP-Pen recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways XP-Pen makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:
Toggle on/off for the User Experience Program and Location Access functions
Log in and out of the XP-Pen Account
Toggle on/off for other services and functionalities which deal with sensitive or personal information
If you have previously agreed to us using your personal information for the above mentioned purposes, you may change your mind at any time by writing or emailing us at firstname.lastname@example.org
Access, Updating or Correcting Your Personal Information
You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any time frame set out under your applicable data protection laws.
We normally provide such services for free but reserve the right to charge a reasonable fee for your data access request.
If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: email@example.com
We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
XP-Pen does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided XP-Pen with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable XP-Pen services.
Order of Precedence
Do I have to agree to any third party terms and conditions?
Here are third party terms and privacy policies that apply when you use these specific products:
Social Media (Features) and Widgets
Depending on your jurisdiction, you may be able to log in to our website using sign-on services such as Facebook Connect or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
To make a claim under this Privacy, contact XP-Pen at:
CALL CENTER: +1 657-445-6129
* This contact information may change without notice. Please contact your authorized XP-Pen retailer for updated contact information.